MEMPHIS, Tenn. (WMC) – Several renters who have applied for the eviction settlement program that the City of Memphis and Shelby County both approved are wondering why they have not received any help. Others are wondering why they were denied.

“I applied and I haven’t heard anything back from anyone,” said Ann.

Ann is one of several renters who lives in the Audubon Park Place Apartments and has applied for assistance through the eviction settlement program.

“I don’t have anywhere else that I can go at the moment, I’ve been trying to figure out another solution but I haven’t found anything yet,” said Ann.

The property manager says she’s working with all tenants and is aware of six tenants who have applied and says, “I know that five of the six people were denied, told that they could not be helped.”

Cindy Ettingoff, CEO for Memphis Area Legal Services, says over 1,000 people have applied, and they had to wait for the city to release the funds for the program in order to start helping renters.

“We really only started late last week. Yesterday there were at least three cases that had been completed,” said Ettingoff.